XFasil guidesBeginner1 min read
Support Center and notifications
Create a support request with screenshots, follow its status, reply to support and read notifications.
Updated 22 October 2026
Signed-in users contact XFasil support in the Support Center. Guests can use the contact form. Before writing, check the Help Center: many answers are there.
Create a request
- Open Support Center in the account menu and press New request.
- Choose a Category, write a short Subject and describe in Message what you did, what you expected and what happened.
- If needed, attach images (JPG, PNG or WebP); the limits are shown in the form.
- Press Send request. It gets a number such as UG-1001.
Never send passwords, email codes or recovery data. Support will never ask for them.
Follow and reply
Your requests are listed in the Support Center with their status. Open a request to read the conversation and reply. When support answers, the bell in the header shows a notification.
- Open — waiting for support.
- In progress — support is working on it.
- Awaiting your reply — support needs information from you.
- Resolved — press Question resolved yourself if it is solved; if not, reply and the request opens again.
- Closed — the request can only be read; create a new one if you still need help.
Limits
To protect the service there are limits on active requests, requests per day and messages per hour. If you reach one, the site tells you when you can continue.
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