Help Center

XFasil is a crypto platform with live market data, Spot and Futures screens, P2P, a USDT wallet, games that use the internal assets XFS and HiB, a community chat and a Support Center. Trading features require identity verification.

Click Register, enter your email, a password and, if you have one, a referral code. We send a 6-digit code to your email; enter it within 10 minutes to confirm the email and finish registration. If the code does not arrive, check the spam folder and use Send the code again.

Only adults (18+) who are allowed to use services of this kind in their country. See the Terms & Conditions.

Yes. All sections are adapted to phones and tablets. Use a current version of your browser for the best experience.

Use the language selector in the site header. Your choice is remembered in your browser.

Click Log In and enter your email and password. If two-factor authentication is enabled, we also send a 6-digit code to your email — enter it to finish sign-in.

On the sign-in page click Forgot password?, enter your account email and follow the instructions: you will receive a confirmation code and can set a new password. If the reset link has expired, start again.

Check the spam and promotions folders, make sure the email address is spelled correctly and wait a few minutes before requesting a new code. Each new code replaces the previous one. If emails still do not arrive, contact support through the contact form.

Codes are sent only to the email of the account, so without access to it you cannot confirm sign-in or a withdrawal. Try to restore access with your email provider first. If that is impossible, contact support and describe the situation; support will explain what can be done.

Yes, through the Support Center. In Account → Settings, press Request email change: this creates a request in the Support Center. Support checks that the request comes from the account owner and confirms the change in the same conversation.

In Account → Settings, press Request account closure, or create a request in the Support Center (category "Account closure request"). Before closing, use or withdraw your available USDT balance. XFS and HiB are not paid out when an account is closed.

• Use a unique password that you do not use on other sites.
• Turn on two-factor authentication in Account → Security: a code from your email will then be required at every sign-in.
• Protect your email account with a strong password and its own two-factor authentication.
• Sign out on shared devices.

Go to Account → Security, enter your current password and the new one.

No. XFasil staff never ask for your password or codes from emails, and never ask you to send cryptocurrency to "unlock" or "verify" an account. Any such request is a scam.

Change your password immediately, turn on two-factor authentication, change the password of your email and contact the Support Center (category "Security & 2FA").

• USDT — the main balance of your wallet; it can be topped up and withdrawn.
• XFS — an internal game asset used in games; it can be exchanged back to USDT where the exchange is available, but not withdrawn directly.
• HiB — an internal activity asset; it cannot be bought, exchanged or withdrawn.

It hides assets with a zero balance in the Assets table of your wallet. The setting is saved in your account.

In Wallet → History you can see deposits, withdrawals, exchanges, bonuses and other operations with their amounts and statuses.

Go to Wallet → Deposit, enter the amount and create a request. Send exactly that amount of USDT on the TRON (TRC-20) network to the address shown in the request. After the transfer is confirmed on the network, the amount is credited to your USDT balance.

The minimum and maximum deposit are shown on the deposit page. A request is valid for 60 minutes. XFasil does not charge a fee for deposits; the network fee is paid by the sender's wallet.

Only USDT on the TRON (TRC-20) network is supported. A transfer on another network, of another token or to a wrong address may be lost and cannot be returned. If it has already happened, contact support with the transaction hash; support will check what can be done, but recovery is not guaranteed.

Check that you sent the exact amount, on the TRON (TRC-20) network, to the address from the request and within the request's validity time. Transfers need some time to be confirmed on the network. If the deposit is still not credited, create a request in the Support Center (category "Deposit") and include the transaction hash.

1. Set your withdrawal wallet (a USDT address on the TRON TRC-20 network) in Account → Settings.
2. Go to Wallet → Withdraw and enter the amount.
3. Confirm the request with the code from your email.
4. The amount is deducted from your USDT balance and the request gets the status "Awaiting confirmation".
5. After processing, USDT is sent to your wallet and the status changes to "Completed".

The minimum withdrawal is 100 USDT. A fee of 1% is held back from the amount sent to your address; the full requested amount is deducted from your balance.

Most withdrawals are processed quickly. Every request is reviewed by the XFasil team for your safety, so in some cases it can take up to 24 hours, for example during periods of high load or when an additional security check is needed. You can follow the status in your history. If a request takes longer than 24 hours, contact the Support Center (category "Withdrawal").

No. XFS can be exchanged back to USDT where the exchange is available; HiB cannot be exchanged or withdrawn.

• Awaiting confirmation — the request is created and is waiting: for a deposit, for the transfer to be confirmed; for a withdrawal, for processing.
• Credited — the deposit has been added to your USDT balance.
• Completed — the withdrawal has been processed and sent.

If an operation shows any other status or you think a status is wrong, contact the Support Center and include the date and amount of the operation.

Exchange USDT for XFS in Games → XFS exchange. The rate set by the platform is shown before you confirm. XFS can also be received as game results.

Yes, in the same section, where the exchange is available, at the rate set by the platform at that moment. The rate can change.

HiB is credited for activity on the platform, for example in Free HiB and Screen, and through the referral programme. HiB pays for community chat messages beyond the free ones.

Yes. Each HiB credit expires one month after it is credited; the unused part of that credit is then deducted. When you spend HiB, the oldest credits are used first.

No. XFS and HiB are internal platform assets with no value outside XFasil. They are not money, cryptocurrency or securities.

Chests, Sapper, Screen, Free Coin and Free HiB. The rules of each game are shown in the game and on the Game rules page.

In Chests, results depend on the platform settings and may differ between account types, including review accounts; the hash shown in Chests is not a proof that the result was fixed in advance. In Sapper, mine positions are fixed before the round and can be checked after it with the hash shown at the start.

No. XFS used and lost in games is not refunded. Play only with amounts you can afford to lose.

Leaderboards show real results of players over the last 30 days.

XFasil supports responsible participation in games. If you want to take a break or limit your gaming activity, contact the Support Center to discuss the options available to help you. Read also Responsible Gaming.

Share your personal referral link from Account → Referrals. The current rewards and the list of invited friends are shown on that page.

When the daily bonus is active, its conditions and your figures are shown in Earn → Daily bonus. The platform may change, suspend or end it.

Prices, charts, order books and trades come from the public market data of a major cryptocurrency exchange and update in real time. The data is shown for information; occasionally an update may be delayed.

Trading features on XFasil — Spot, Futures and P2P — require identity verification. The order forms show how orders work, and the Buy, Sell, Long and Short buttons open a window with the next step.

The Identity verification page in your account shows your status and the countries for which applications are planned. At this stage no documents or personal data are requested. Access to individual features also depends on the services offered in your country.

Mark pairs with a star in Markets to see them on the Watchlist tab. The list is stored only in your browser.

Signed-in users with a confirmed email. Open the chat with the chat button on the site.

A number of messages are free; after that each message is paid in HiB at the price shown in the chat window, where you also see your HiB balance and remaining free messages.

Be polite. Links, advertising, spam and repeated messages are not allowed. Moderators may delete messages and restrict access to the chat. HiB paid for a deleted message is not returned.

Signed-in users create a request in the Support Center: choose a category, describe the problem and, if needed, attach up to 3 images (JPG, PNG or WebP, up to 5 MB each). Guests can use the contact form.

• Open — the request has been created and is waiting for support.
• In progress — support is working on it.
• Awaiting your reply — support needs information from you; reply in the request.
• Resolved — support considers the question solved; if not, reply and the request opens again.
• Closed — the request can only be read; create a new one if you still need help.

Yes. To protect the service, there are limits on the number of active requests, new requests per day and messages per hour. If you reach a limit, the site tells you when you can continue.

Click the bell icon in the site header. The counter shows unread notifications, for example new replies from support.