Information

Refund Policy

Version of 22 October 2026

This Refund Policy explains which operations on XFasil are final and how to raise a question about an operation. It is part of the Terms & Conditions. The platform is operated by XFasil.

Contents

1.Deposits
2.XFS exchange
3.Games
4.HiB
5.Account closure
6.Questions about an operation

1.Deposits

A deposit tops up your USDT balance. Your available USDT balance can be withdrawn under the Withdrawal Policy.
A deposit request can be cancelled before you send the payment.
A transfer made on another network, of another token or to an address other than the one shown in your request may be lost and cannot be returned by XFasil.

2.XFS exchange

An exchange between USDT and XFS is made at the rate shown before you confirm it and is final.
XFS can be exchanged back to USDT at the rate in effect at that moment, where the exchange is available.

3.Games

XFS used in a lost round is not refunded.
Rewards are credited according to the game rules.

4.HiB

HiB has no monetary value.
Expired HiB is not restored, and HiB paid for a chat message is not returned if a moderator deletes the message.

5.Account closure

Before closing your account, use or withdraw your available USDT balance. XFS and HiB are not paid out when an account is closed.

6.Questions about an operation

If you believe an operation was recorded incorrectly, contact the Support Center with its details. XFasil reviews such cases individually.