Feature changes22 October 2026
Support Center and notifications
Signed-in users can create support requests, add screenshots, follow their status and get a notification when support replies.
The Support Center is the place to contact XFasil support from your account.
How it works
- Open the Support Center and press New request.
- Choose a category, write a subject and describe the problem. You can attach up to 3 images (JPG, PNG or WebP, up to 5 MB each).
- Support answers inside the request. When a reply arrives, the bell in the site header shows a notification.
Request statuses
- Open — waiting for support.
- In progress — support is working on it.
- Awaiting your reply — support needs information from you.
- Resolved — if the question is not solved, reply and the request opens again.
- Closed — the request can only be read.
Support answers only inside the Support Center on the XFasil website. XFasil never asks for your password, email codes or seed phrase.
Official XFasil announcements are published only on this page of the XFasil website. XFasil never asks for passwords, email codes or payments in announcements or private messages.